Returns & Exchanges

Effective Date: July 10, 2026

At GADD MODE INC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Please read the following Returns & Exchanges Policy carefully before requesting a return or exchange.

Return Eligibility

We accept returns within 30 calendar days of the date your order is delivered.

To be eligible for a return, items must meet the following conditions:

• Be unused, unworn, and unwashed.

• Be in their original condition.

• Have all original tags attached.

• Be returned in the original packaging whenever possible.

• Not show signs of damage caused by misuse or improper handling.

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

• Bodysuits

• Lingerie

• Swimwear

• Accessories

• Jewelry

• Gift cards

• Final Sale or Clearance items

• Personalized or customized products

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

We will review your request and arrange a replacement or refund if the claim is approved.

Exchange Policy

We gladly accept exchanges for eligible items.

Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer:

• A refund to the original payment method, or

• Store credit, if preferred.

Return Process

To initiate a return or exchange, please contact our Customer Support team before sending any items back.

Please provide:

• Order number

• Full name

• Email address used for the order

• Reason for the return or exchange

Our team will provide return instructions and the appropriate return shipping address.

Returns sent without prior authorization may experience processing delays.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped.

• The item arrived damaged or defective.

• The return is the result of our error.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Original shipping charges are non-refundable unless the return results from our error.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.

2. Contact your credit card provider.

3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled. You may request a return after delivery in accordance with this policy.

Refused Deliveries

If an order is refused or returned due to an incorrect shipping address provided by the customer, any shipping costs incurred may be deducted from the refund amount.

Contact Us

If you have any questions regarding our Returns & Exchanges Policy, please contact us.

GADD MODE INC

Address
250 FILLMORE ST SUITE 169
DENVER, CO 80206
United States

Website
gaddmode.org

Email
payment@gaddmode.org

Phone
+1 860-364-6086