Frequently Asked Questions (FAQ)

Effective Date: July 10, 2026

Welcome to our Frequently Asked Questions page. We’ve answered some of the most common questions to help make your shopping experience with GADD MODE INC as smooth as possible.

1. How do I place an order?

Simply browse our collections, select your preferred size and color (if applicable), add the item to your shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and other secure payment methods available during checkout.

3. Is my payment secure?

Yes. All payments are processed through secure third-party payment providers using industry-standard encryption technology. We do not store your complete payment card information.

4. How long does order processing take?

Most orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

5. How long does shipping take?

Estimated delivery times are:

• Standard Shipping: 7–15 Business Days

• Expedited Shipping (where available): 3–7 Business Days

Delivery times are estimates and may vary depending on your location and carrier conditions.

6. Do you ship internationally?

Yes. We ship to most countries and regions worldwide.

Shipping availability may vary depending on local carrier services and import regulations.

7. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

8. Can I change or cancel my order?

Orders may be changed or canceled before they enter processing.

Once an order has been processed or shipped, it can no longer be modified or canceled. Please refer to our Returns & Exchanges Policy for available options after delivery.

9. What is your return policy?

We accept eligible returns within 30 days after delivery.

Returned items must be unused, unworn, unwashed, and include their original tags and packaging whenever possible.

Please review our Returns & Exchanges Policy for complete details.

10. How do I request an exchange?

Please contact our Customer Support team with your order number and the reason for the exchange.

Exchanges are subject to product availability.

11. When will I receive my refund?

Approved refunds are issued to the original payment method.

Depending on your bank or card issuer, refunds typically appear within 5–10 business days after processing.

12. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order.

Include your order number, a description of the issue, and clear photographs of the item and packaging so we can review your request.

13. What if my package is delayed?

Occasionally, deliveries may be delayed due to customs inspections, weather conditions, transportation disruptions, holidays, or other circumstances beyond our control.

We appreciate your patience and recommend checking your tracking information for updates.

14. What if I entered the wrong shipping address?

If your order has not yet been shipped, please contact us immediately.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

15. How can I contact Customer Support?

We’re happy to assist you.

Email: payment@gaddmode.org

Phone: +1 860-364-6086

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Mountain Time)

We aim to respond to all inquiries within 1–2 business days.

Still Need Help?

If you cannot find the answer to your question, please contact our Customer Support team.

GADD MODE INC

Address
250 FILLMORE ST SUITE 169
DENVER, CO 80206
United States

Website
gaddmode.org

Email
payment@gaddmode.org

Phone
+1 860-364-6086

We appreciate your business and look forward to serving you.